Automating Corporate Travel Requests with Samyag AI

How a large travel management company transformed email-based servicing using Samyag AI

Customer Snapshot (Anonymised) 

• Industry: Corporate Travel Agency
• Region: Middle East
• Scale: Large TMC serving enterprise and government clients
• Channels: Email & Messaging
• Volume: 500+ inbound travel requests per day

The Challenge
​Despite access to online booking tools, most corporate travel requests continued to arrive via email and messaging channels. This resulted in:

• Heavy manual effort to read and process requests
• Average first-response times of 20+ minutes
• Multiple follow-ups to clarify requirements
• Inconsistent policy application
• Rising operational costs during peak periods
• Value addition difficult because of the time spent in responding to the original request

Scaling operations meant adding headcount, impacting margins and service quality.

​The Solution

​The customer deployed Samyag as an AI orchestration layer on top of their existing travel systems.

Samyag enabled:

• Automated understanding of inbound travel requests
• Policy-aware flight and hotel option generation
• Value adds such as checking for one way vs round trip pricing and one day prior/after price checks
• Contextual responses within the same email thread
• Automated Human-in-the-loop controls for agent oversight
• AI-assisted handling of cancellations and etickets/invoices

Deployment was completed in under 4 weeks with minimal change to existing workflows.

Results

Within months of rollout, the customer achieved:

• 80% reduction in manual effort for first responses
• First response times reduced to under 2 minutes
• 5× increase in agent productivity without hiring
• Consistent application of corporate travel policies
• Improved traveler satisfaction due to faster turnaround
• Price satisfaction from​ customers due to multiple options provisioning

Why It Worked

• Samyag is designed specifically for travel-domain workflows
• Samyag is built able to handle email-first corporate travel operations
• Balanced automation with full agent control

​Outcome

​Samyag transformed a manual, email-driven travel servicing operation into an intelligent, scalable, and policy-compliant workflow, enabling the customer to grow without increasing operational overhead.